A motivated and dedicated community service advocate whose primary goal is to work with vulnerable people and help them to overcome their challenges and obstacles. An empathetic and compassionate listener who seeks first to understand and then to act accordingly. A believer in individuality and diversity who understands that people and their problems are unique and sometimes require unique solutions.

5+ years group facilitator1+ years working with youth at risk
1+ years working with the elderly10+ years customer service
8+ years document/records managementExtremely computer proficient
Well-developed communication skillsWorking with and leading teams
Working with diverse groups of peopleCPR and First Aid certified

Community Service Worker (TriOs)

  • Graduate (pending August 2024)
  • 95% grade average

Standard First Aid/CPR/AED Level C (Coast2Coast)

  • Certification #104677813
  • January 2024

Verbal Intervention™ Training (Crisis Prevention Institute)

Workplace Wellbeing (OSG)

Trauma & Violence Informed Care (CPHA)

Core Hamilton

Mentor/Asset Management (1 year; contract)

  • Helped create an alternative learning environment and mentorship for 25 at-risk high-school youth.
  • Mentoring the youth as to expected daily routines and acceptable behaviour, as well as encouraging their work toward a creative and expressive project.
  • Itemized and documented the site’s extensive array of assets, creating a library/inventory system so these items could be checked out and used off-site.


Title Officer (4 years)

  • Initiated and oversaw the creation of procedural manuals for the company’s in-house software platforms.
  • Leveraged and delivered these materials to onboard multiple teammates.
  • Created and quality checked legal documentation for a major lender.
  • Corresponded with lawyers, banks and clients daily.


Performance Coach (2.5 years)

  • Provided daily in-person feedback and written reports on performance based on company guidelines regarding customer service support.
  • Played an instrumental role in revising the performance adjustment guidelines, which dictated how CSRs could improve their skills with personalized coaching and incentives.
  • Kept accurate logs of recorded interactions from 75+ people for quality and adherence to security and privacy regulations.


Support group facilitator (5 years)

  • Created and facilitated this peer support group for adults with ADHD
  • Collaborated with group members to identify and research challenges faced by ADHD adults, including coping mechanisms, medications, medical resources and expert guest speakers.

BPD Relatives and Friends

Support Group Facilitator (2 years)

  • Created this support group in conjunction with St. Joseph’s Hospital (Fontbonne Facility) to help support families of individuals with Borderline Personality Disorder

St. Peters Hospital

Assistant (1 year)

  • At this continuing care centre, I assisted patients with hand-over-hand assistance in a creative/craft based program.